FAQ

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OUR COVID PROTOCOL

Is there anything you've done to further enhance your safety policies and procedures in light of COVID-19?

We always place a high priority on the health and safety of our employees and customers.
Staff must always wear masks, wash their hands often, and participate in daily contactless temperature checks.
If an employee is unwell, we ask that they stay home and provide a comprehensive paid time-off policy so that there's no concern over their job security.
Cleaning of all surfaces is conducted on a regular basis throughout the day, with a deep sanitation cleaning performed on a daily basis.

Please do not hesitate to contact us with any questions or suggestions.

WHAT IS ESAVING SHOP?

With eSaving Shop, you can get new, distinctly Asian/Latino American products and ingredients delivered straight to your door. Our current product offering includes products from both East Asian and Southeast Asian cuisines. Please let us know if you have any suggestions for additions to our selection.

WHERE DO YOU SOURCE YOUR PRODUCTS?

We partner with reputable distributors and independent brands in order to curate a selection of superior-quality and delicious products. Each product we offer is rigorously vetted by our sourcing team, who work closely with each of our suppliers to ensure a high level of quality.

Orders / Delivery / Returns

WHERE DOES ESAVING SHOP DELIVER?

We currently deliver to most states in the United States and are rapidly expanding our coverage.

WHAT IS THE ORDERING PROCESS AT ESAVING SHOP?

Our online store was designed to provide convenience and to facilitate the discovery of new products. The first step is to browse our selection by category or essentials and add the items to your cart that you would like to purchase. When you have finished shopping, click on your cart, then select checkout to proceed to checkout. In order to proceed with the checkout process, you will need to provide your shipping address and billing information. Once your order has been received, you will receive an email confirmation. Orders over $35 are eligible for free shipping.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

The shipping time will vary depending on your zip code. Your order will be shipped or delivered on the date you select at the time of checkout.

WHERE CAN I FIND THE STATUS OF MY ORDER?

In the shipping confirmation email, you will find a tracking number that allows you to follow the progress of your order. Contact our customer service department if you have any questions regarding your shipment.

IS IT REQUIRED FOR ME TO BE AT HOME WHEN MY ORDER IS DELIVERED?

Your order will be delivered without you having to be present. You will receive your delivery at your doorstep or in a secure location such as the lobby of your apartment building.

IF MY ORDER CANNOT BE DELIVERED, WHAT SHOULD I DO?

Your package will be returned to our facility if we are unable to deliver it. Our customer service team will contact you to arrange for another delivery date.

WHAT ARE ESAVING SHOP DELIVERY FEES?

Your shipping fee will vary based on your zip code. For orders to be eligible for free delivery in the United States, they must meet a $35 order minimum. Check your cart to see what the delivery minimum is for your zip code.

WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY ORDER?

We are sorry to hear this. If you have any issues with your order, please contact our customer care team within 7 days of receiving your order and we will be glad to assist you. Because of the nature of our products, we are unable to accept returns or exchanges, but we will work with you to resolve instances of damage or defect.

CAN I CANCEL OR MODIFY AN ORDER AFTER I'VE PLACED IT?

Our goal is to deliver your order to you as quickly as possible, so we have designed our operations so that your order is sent for fulfillment as soon as it is placed. Due to this, we are also unable to make changes to your order once it has been placed. It includes cancelling, delaying, modifying, and changing your shipping address.

After placing an order, if you wish to make changes, please contact us and we will do our best to accommodate your needs, but we may not be able to comply with all requests. If you would like to cancel your order, please contact our Customer Support team within 30 minutes of placing your order and we will do our best to accommodate your cancellation request. Thank you very much for your understanding.